Frequently Asked Questions
WHEN WILL MY FROZEN ORDER SHIP?
We get every order out as fast as we can! It's dependent on our catch volume.
FROZEN: We will always do our best to communicate an estimation (educated guess) for a delivery date to set realistic expectations.
That said, we are an independent small-boat fishing family that participates in sustainably managed stop-and-go fisheries. We only select the finest fish from our catch for our direct sales. This careful process does take time.
WHEN WILL MY PANTRY ITEM (SMOKED) ORDER SHIP?
We get every order out as fast as we can! Within a few days of receiving your order.
SMOKED: We ship within a few days of receiving your order, via USPS. Transit time is dependent on shipping level selected at checkout.
If we are away on an extended fishing trip and unable to ship-out quickly, we will ALWAYS note this on our website so that you know what to expect.
How much does shipping cost?
It varies and is based on the service provider's rates charged to us. We never inflate the cost.
We don't mark up our shipping costs, at all, ever. We are shipping from remote Alaska and do not have the buying power of large seafood corporations. Our ship rates are what they are. We do our best to negotiate best rates on fulfillment and on our shipping materials.
Just-Frozen and Fresh-Catch Seafood will ship via UPS or FedEx in an eco-aware insulated box with dry ice.
Pantry Items will ship USPS Mail with different service level delivery time frames provided at checkout.
Is my shipment insured?
Only if you select the ROUTE option at check out. Please do!!
We highly recommend you utilize the Route insurance option provided at checkout. In the case of a package arriving in less than optimal shape, you will immediately be able to file a no hassle claim with Route.
Without the insurance we will attempt to submit a claim on your behalf with the carrier. This can take several weeks for resolution without a guarantee of payment.
Are wholesale orders available?
Yes! We love working with chefs and food buying clubs
We love working with discerning wholesale and restaurant clients. We produce traceable, high quality Copper River Salmon products specific to your needs.
Fresh-Catch or Just-Frozen.
We're happy to work with food buying clubs and can pack large boxes with multiple smaller orders to allow a significant savings on shipping costs.
Alaska Airlines Cargo shipping to your city is a great option for bulk delivery.
Where do the fish come from?
Our boat! Wild-Caught with care and intention in remote Alaska...
All our offerings are from small-boat, wild-catch fisheries that are carefully monitored to ensure that a healthy abundance of each wild fish species is preserved.
We're a little boat in a big sea. If we are unable to personally catch enough, we will enlist the help of a select group of trusted fishermen that have been trained in our unique quality handling methods.
Will i have enough room in my freezer?
We think so! Here's why...
In a standard household refrigerator with the freezer located at the top, 15 lbs will fit nicely under the middle shelf, easily allowing room for other items above.
Quick Math
3 x servings per week
2 x family members
= 6 servings (3 lb)
Eating your seafood is the best way to make more room in your freezer!
What are my delivery options?
Home or Office, delivered to your door...
Just-Frozen or Fresh-Caught: via FedEx/UPS
Pantry Items: USPS Priority Mail
Airport Pick Up...
We ship via Alaska Airlines Cargo for pick up at your city's airpot.
You'll have direct access and an unbeatable origin guarantee on our Wild-Caught Copper River Salmon and all our Alaska Seafood.
A great option for independent restaurants and seafood counters who want a premium product with minimal handling and transfer risk.
Check to see if you city is served by Alaska Airt Cargo.
*Please contact us before placing an order if AK Air Cargo is your preferred ship method.
Do you ship year round?
Sort of, not really. Once we sell out for the year, that's it until next year.
Copper River Salmon and our other Wild Alaska Seafood are only caught- in season.
Out of season- they simply are not availble; much like an autumn truffle or spring cherry blossom.
We produce our frozen product in small batches during the harvest season.
After we sell out of our last batch- we are sold out until the following spring when the fishing season begins again.
If you would like to enjoy our seafood this winter please plan ahead and place your order early to avoid dissapointment.